Terms and conditions
GENERAL TERMS AND CONDITIONS
Article 1. Purpose
The registered office of Dunkerque Tourism (hereinafter “OTDK”) is located at:
124 rue du Magasin Général – 59140 Dunkerque, France
Phone: +33 (0)3 28 26 27 27
E-mail: contact@dunkerque-tourisme.fr
Website: www.dunkirk-tourism.com
(hereinafter “the Website”).
OTDK is registered as a travel and tourism operator under reference IM059100017.
OTDK mainly offers an online tourist ticketing service (guided tours, themed tours, etc.), online accommodation booking, and an online shop.
These General Terms and Conditions (hereinafter “GTC”) govern only the orders placed and paid for on the Website in connection with online ticketing and accommodation booking services. Consequently, orders for which the Website refers the customer to partner service providers (hereinafter “Service Providers”) are excluded from the scope of these GTC. Such services are provided and managed under the sole responsibility of the Service Providers, and are subject to their own contractual conditions.
The customer is expressly informed and acknowledges that services ordered or booked via the Website may be subject, in addition to these GTC, to the general or special terms of the relevant Service Providers. It is therefore the customer’s responsibility to review those additional contractual conditions before purchasing or booking any service on the Website.
If any provision of these GTC is declared null or void, it shall be deemed unwritten without affecting the validity of the remaining provisions.
Article 2. Orders
Any order or booking made and paid for on the Website implies full and unconditional acceptance of these GTC by ticking the box provided for that purpose, as well as acceptance of the applicable contractual conditions of the Service Provider, where relevant. Without such acceptance, the ordering process cannot proceed.
Photographs displayed on the Website are not contractually binding.
By placing an order or booking a service, the customer acknowledges having received all necessary information regarding the nature and characteristics of the service. If the customer considers that he or she does not have sufficient information, he or she may request additional details from OTDK before placing an order.
The customer certifies the accuracy of all information provided to OTDK and guarantees OTDK against any claims arising from illegal or fraudulent use of his or her data by a third party.
Any use of the Website that is fraudulent or contrary to these GTC may justify denial of access to services or Website functionalities.
The contract concluded online becomes firm and binding once the customer has confirmed the information entered, accepted the GTC and any applicable Service Provider terms, and paid the full price for services payable directly to OTDK.
For accommodation bookings, the contract is provisionally concluded, subject to confirmation of availability for the requested dates.
OTDK will send a confirmation e-mail or letter within a reasonable period before the start of the service. This confirmation will be sent to the postal or electronic address provided during ordering and will include all required contractual information, including services ordered, Service Provider details, price paid, any remaining balance due to the Service Provider, delivery charges, and the address for submitting complaints.
The customer must verify the accuracy of the information provided before final confirmation. No order or booking can be modified online afterwards.
Article 3. No Right of Withdrawal
Under Article L.121-20-4 of the French Consumer Code, the customer is informed that there is no right of withdrawal for the distance purchase of “accommodation, transport, catering or leisure services” when these are provided on a specific date or period, whether sold individually or as part of a package.
However, for purchases from the OTDK online shop, the customer has 14 working days from the date of delivery to cancel the order and return any unsatisfactory item for exchange or refund, without penalty and excluding return costs. Returned items must be complete, undamaged, and in their original packaging, using a tracked postal service, to:
Office de Tourisme et des Congrès
4 place Charles Valentin
59140 Dunkerque France
OTDK will refund all amounts paid, including delivery costs, without undue delay and no later than 30 days after being informed of the withdrawal. OTDK may withhold the refund until the goods have been received or until the customer provides proof of dispatch.
Article 4. Specific Conditions for Ticketing Services
OTDK offers tourism and leisure ticketing services on the Website.
Tickets may be valid for a specific period or for a specific date, as indicated on the Website. By confirming the order, the customer acknowledges having noted the applicable date or validity period. Unused tickets are non-refundable.
Once the contract is concluded, OTDK will deliver the order to the address and using the method selected by the customer. Delivery methods, locations, estimated times, and charges are provided on the Website. Orders may also be collected at OTDK’s main office upon presentation of the confirmation email.
OTDK assumes no liability for delays or failed delivery caused by incorrect addresses, postal service disruptions, weather events, or strikes, and refunds will not be issued in such cases.
The customer must verify the conformity of tickets upon delivery.
Guided Tours:
The customer must arrive at the meeting point indicated in the booking document.
Times must be strictly respected. In the event of late arrival, rescheduling may be offered. If no replacement is possible, the customer remains responsible and no refund will be issued.
If OTDK cancels a guided tour, it will inform the customer by any available means. The customer will receive a full refund without penalty, unless an amicable agreement is reached to choose another tour.
Article 5. Specific Conditions for Accommodation Booking
OTDK provides an accommodation booking service displaying partner availability in real time based on their own data. This display is indicative only. Only the booking confirmation email sent by OTDK constitutes final confirmation and includes the booking number.
The customer must present this email or a valid ID upon arrival.
A booking cannot be modified online. Any amendment must be sent to OTDK, which will forward the request to the hotel.
Cancellations may be made by the customer up to 48 hours before the arrival date unless stated as “non-cancellable” or “non-refundable”.
Cancellations made less than 48 hours before arrival may incur hotel charges based on its contractual terms.
Late arrival must be communicated directly to the accommodation provider. The customer must take note of the establishment’s opening hours.
Article 6. Prices
Service prices are listed in euros, inclusive of all taxes, and include VAT applicable on the order date. Communication charges remain at the customer's expense.
Prices displayed reflect those charged by OTDK and partner Service Providers. Price updates do not apply to already confirmed orders.
Services must be paid online, by credit card, via the secure payment system provided on the Website. Any refusal of payment results in the cancellation of the order.
Hotel prices include the facilities listed under the room category but exclude city tax and optional extras (breakfast, parking, etc.). These are detailed prior to final confirmation.
The customer provides bank details as a security deposit; these may be communicated to the hotel and charged in the event of cancellation under hotel policy. The full amount of the stay is paid directly to the hotel.
Article 7. Amendments to the GTC and Services
OTDK may modify these GTC and/or service content at any time in response to website changes, partner service modifications, regulatory changes, or internal updates.
The applicable version of the GTC is the one displayed on the Website at the time of the customer’s final confirmation.
Services provided correspond to those listed in the confirmation email and described on the Website at the time of ordering.
Article 8. Liability of OTDK
OTDK shall not be held liable for total or partial non-performance of the contract due to force majeure, third-party actions, or customer fault.
OTDK is not liable for errors made by the customer when entering information online or for fraudulent use of the customer’s identity or payment method by third parties.
OTDK is not responsible for damages resulting from temporary unavailability of the Website or connection interruptions during an order or booking.
Article 9. Evidence
The customer acknowledges that data recorded by OTDK constitutes proof of all transactions. Data recorded by the electronic payment system constitutes proof of financial transactions.
Article 10. Personal Data
OTDK collects and processes customer personal data as part of services provided on the Website, both for itself and for its partners, in order to process orders and bookings.
Bank details entered during a hotel booking are stored securely and may be transmitted to Service Providers.
Data processing has been declared to the French National Commission on Data Protection and Liberties (CNIL).
In accordance with the GDPR, the customer has rights of access, correction, deletion, and objection. These may be exercised by sending a registered letter with proof of identity to:
Office de Tourisme et des Congrès
124 rue du Magasin Général
59140 Dunkerque France
Or by emailing: contact@dunkerque-tourisme.fr
Article 11. Intellectual Property
OTDK owns all intellectual property rights attached to the Website and its components or holds the necessary licenses.
Reproduction, modification, transfer, or exploitation of all or part of the Website is prohibited without OTDK’s express written consent, except for private use.
Resale of products or commercial use of the Website is prohibited without OTDK’s express written authorization.
Article 1. Purpose
The registered office of Dunkerque Tourism (hereinafter “OTDK”) is located at:
124 rue du Magasin Général – 59140 Dunkerque, France
Phone: +33 (0)3 28 26 27 27
E-mail: contact@dunkerque-tourisme.fr
Website: www.dunkirk-tourism.com
(hereinafter “the Website”).
OTDK is registered as a travel and tourism operator under reference IM059100017.
OTDK mainly offers an online tourist ticketing service (guided tours, themed tours, etc.), online accommodation booking, and an online shop.
These General Terms and Conditions (hereinafter “GTC”) govern only the orders placed and paid for on the Website in connection with online ticketing and accommodation booking services. Consequently, orders for which the Website refers the customer to partner service providers (hereinafter “Service Providers”) are excluded from the scope of these GTC. Such services are provided and managed under the sole responsibility of the Service Providers, and are subject to their own contractual conditions.
The customer is expressly informed and acknowledges that services ordered or booked via the Website may be subject, in addition to these GTC, to the general or special terms of the relevant Service Providers. It is therefore the customer’s responsibility to review those additional contractual conditions before purchasing or booking any service on the Website.
If any provision of these GTC is declared null or void, it shall be deemed unwritten without affecting the validity of the remaining provisions.
Article 2. Orders
Any order or booking made and paid for on the Website implies full and unconditional acceptance of these GTC by ticking the box provided for that purpose, as well as acceptance of the applicable contractual conditions of the Service Provider, where relevant. Without such acceptance, the ordering process cannot proceed.
Photographs displayed on the Website are not contractually binding.
By placing an order or booking a service, the customer acknowledges having received all necessary information regarding the nature and characteristics of the service. If the customer considers that he or she does not have sufficient information, he or she may request additional details from OTDK before placing an order.
The customer certifies the accuracy of all information provided to OTDK and guarantees OTDK against any claims arising from illegal or fraudulent use of his or her data by a third party.
Any use of the Website that is fraudulent or contrary to these GTC may justify denial of access to services or Website functionalities.
The contract concluded online becomes firm and binding once the customer has confirmed the information entered, accepted the GTC and any applicable Service Provider terms, and paid the full price for services payable directly to OTDK.
For accommodation bookings, the contract is provisionally concluded, subject to confirmation of availability for the requested dates.
OTDK will send a confirmation e-mail or letter within a reasonable period before the start of the service. This confirmation will be sent to the postal or electronic address provided during ordering and will include all required contractual information, including services ordered, Service Provider details, price paid, any remaining balance due to the Service Provider, delivery charges, and the address for submitting complaints.
The customer must verify the accuracy of the information provided before final confirmation. No order or booking can be modified online afterwards.
Article 3. No Right of Withdrawal
Under Article L.121-20-4 of the French Consumer Code, the customer is informed that there is no right of withdrawal for the distance purchase of “accommodation, transport, catering or leisure services” when these are provided on a specific date or period, whether sold individually or as part of a package.
However, for purchases from the OTDK online shop, the customer has 14 working days from the date of delivery to cancel the order and return any unsatisfactory item for exchange or refund, without penalty and excluding return costs. Returned items must be complete, undamaged, and in their original packaging, using a tracked postal service, to:
Office de Tourisme et des Congrès
4 place Charles Valentin
59140 Dunkerque France
OTDK will refund all amounts paid, including delivery costs, without undue delay and no later than 30 days after being informed of the withdrawal. OTDK may withhold the refund until the goods have been received or until the customer provides proof of dispatch.
Article 4. Specific Conditions for Ticketing Services
OTDK offers tourism and leisure ticketing services on the Website.
Tickets may be valid for a specific period or for a specific date, as indicated on the Website. By confirming the order, the customer acknowledges having noted the applicable date or validity period. Unused tickets are non-refundable.
Once the contract is concluded, OTDK will deliver the order to the address and using the method selected by the customer. Delivery methods, locations, estimated times, and charges are provided on the Website. Orders may also be collected at OTDK’s main office upon presentation of the confirmation email.
OTDK assumes no liability for delays or failed delivery caused by incorrect addresses, postal service disruptions, weather events, or strikes, and refunds will not be issued in such cases.
The customer must verify the conformity of tickets upon delivery.
Guided Tours:
The customer must arrive at the meeting point indicated in the booking document.
Times must be strictly respected. In the event of late arrival, rescheduling may be offered. If no replacement is possible, the customer remains responsible and no refund will be issued.
If OTDK cancels a guided tour, it will inform the customer by any available means. The customer will receive a full refund without penalty, unless an amicable agreement is reached to choose another tour.
Article 5. Specific Conditions for Accommodation Booking
OTDK provides an accommodation booking service displaying partner availability in real time based on their own data. This display is indicative only. Only the booking confirmation email sent by OTDK constitutes final confirmation and includes the booking number.
The customer must present this email or a valid ID upon arrival.
A booking cannot be modified online. Any amendment must be sent to OTDK, which will forward the request to the hotel.
Cancellations may be made by the customer up to 48 hours before the arrival date unless stated as “non-cancellable” or “non-refundable”.
Cancellations made less than 48 hours before arrival may incur hotel charges based on its contractual terms.
Late arrival must be communicated directly to the accommodation provider. The customer must take note of the establishment’s opening hours.
Article 6. Prices
Service prices are listed in euros, inclusive of all taxes, and include VAT applicable on the order date. Communication charges remain at the customer's expense.
Prices displayed reflect those charged by OTDK and partner Service Providers. Price updates do not apply to already confirmed orders.
Services must be paid online, by credit card, via the secure payment system provided on the Website. Any refusal of payment results in the cancellation of the order.
Hotel prices include the facilities listed under the room category but exclude city tax and optional extras (breakfast, parking, etc.). These are detailed prior to final confirmation.
The customer provides bank details as a security deposit; these may be communicated to the hotel and charged in the event of cancellation under hotel policy. The full amount of the stay is paid directly to the hotel.
Article 7. Amendments to the GTC and Services
OTDK may modify these GTC and/or service content at any time in response to website changes, partner service modifications, regulatory changes, or internal updates.
The applicable version of the GTC is the one displayed on the Website at the time of the customer’s final confirmation.
Services provided correspond to those listed in the confirmation email and described on the Website at the time of ordering.
Article 8. Liability of OTDK
OTDK shall not be held liable for total or partial non-performance of the contract due to force majeure, third-party actions, or customer fault.
OTDK is not liable for errors made by the customer when entering information online or for fraudulent use of the customer’s identity or payment method by third parties.
OTDK is not responsible for damages resulting from temporary unavailability of the Website or connection interruptions during an order or booking.
Article 9. Evidence
The customer acknowledges that data recorded by OTDK constitutes proof of all transactions. Data recorded by the electronic payment system constitutes proof of financial transactions.
Article 10. Personal Data
OTDK collects and processes customer personal data as part of services provided on the Website, both for itself and for its partners, in order to process orders and bookings.
Bank details entered during a hotel booking are stored securely and may be transmitted to Service Providers.
Data processing has been declared to the French National Commission on Data Protection and Liberties (CNIL).
In accordance with the GDPR, the customer has rights of access, correction, deletion, and objection. These may be exercised by sending a registered letter with proof of identity to:
Office de Tourisme et des Congrès
124 rue du Magasin Général
59140 Dunkerque France
Or by emailing: contact@dunkerque-tourisme.fr
Article 11. Intellectual Property
OTDK owns all intellectual property rights attached to the Website and its components or holds the necessary licenses.
Reproduction, modification, transfer, or exploitation of all or part of the Website is prohibited without OTDK’s express written consent, except for private use.
Resale of products or commercial use of the Website is prohibited without OTDK’s express written authorization.